Phreesia is a young, fast growing company looking for passionate, self starting, and highly motivated Advanced Technical Support Engineer.
Phreesia is the leader in patient check-in, with a network of thousands of clinicians nationwide. Phreesia makes it easy for clinicians to collect critical patient information, automatically verify eligibility and benefits, and collect patient payments at the point-of-care. In order to consistently develop and improve its service, Phreesia has ongoing relationships with prestigious medical and educational institutions, and receives continuous feedback from its rapidly growing network of medical practices.
Today, enhanced by the insight of its esteemed Medical Advisory Board and the wealth of knowledge from its Board of Directors, Phreesia enables clinicians to stay at the forefront of patient care and continues to attract energetic, top talent worldwide.
Who we need:
We are looking for someone to develop, document, and/or assist in establishing best practices and policies for the internal and external support of our cutting-edge tools and technology. You will be an integral part of the process that sustains, facilitates & supports the evolution of our products from pre-beta to production. You will be working very closely with our product development team and Beta customers using our latest products. Consequently, you be working in yet-to-be structured environments. This requires that you have a proven ability to independently troubleshoot issues down to their root cause and then clearly document your conclusions, methods and recommendations for best support practices. This also requires that you have the ability to help develop best practices and policies for supporting production products and can transfer that knowledge internally. In addition to working with our product development team, this position will require extensive liaising directly with our customers, their I.T. staff and/or their development teams.
This position requires:
o 10+ years experience
o Proficiency in detailed documentation
o Meticulous troubleshooting
o Experience working remotely with customers
o Experience building and maintaining a knowledge base
o Experience servicing enterprise accounts
The ideal candidate will possess many of the following qualities:
o Computer science background
o Experience in gathering customer requirements
o Experience interfacing with development teams
Why Phreesia?
Phreesia offers an energetic, fun, hard-working environment. We offer excellent benefits including medical and dental, makes Phreesia "the" place to work. Join a team destined for success!
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Phreesia is the leader in patient check-in, with a network of thousands of clinicians nationwide. Phreesia makes it easy for clinicians to collect critical patient information, automatically verify eligibility and benefits, and collect patient payments at the point-of-care. In order to consistently develop and improve its service, Phreesia has ongoing relationships with prestigious medical and educational institutions, and receives continuous feedback from its rapidly growing network of medical practices.
Today, enhanced by the insight of its esteemed Medical Advisory Board and the wealth of knowledge from its Board of Directors, Phreesia enables clinicians to stay at the forefront of patient care and continues to attract energetic, top talent worldwide.
Who we need:
We are looking for someone to develop, document, and/or assist in establishing best practices and policies for the internal and external support of our cutting-edge tools and technology. You will be an integral part of the process that sustains, facilitates & supports the evolution of our products from pre-beta to production. You will be working very closely with our product development team and Beta customers using our latest products. Consequently, you be working in yet-to-be structured environments. This requires that you have a proven ability to independently troubleshoot issues down to their root cause and then clearly document your conclusions, methods and recommendations for best support practices. This also requires that you have the ability to help develop best practices and policies for supporting production products and can transfer that knowledge internally. In addition to working with our product development team, this position will require extensive liaising directly with our customers, their I.T. staff and/or their development teams.
This position requires:
o 10+ years experience
o Proficiency in detailed documentation
o Meticulous troubleshooting
o Experience working remotely with customers
o Experience building and maintaining a knowledge base
o Experience servicing enterprise accounts
The ideal candidate will possess many of the following qualities:
o Computer science background
o Experience in gathering customer requirements
o Experience interfacing with development teams
Why Phreesia?
Phreesia offers an energetic, fun, hard-working environment. We offer excellent benefits including medical and dental, makes Phreesia "the" place to work. Join a team destined for success!
Source: Joel On Software