Job Description:
Are you an innovative and collaborative user advocate who has a passion for creating a rich user experiences? Are you seeking an opportunity to create software that helps make the world a better place? Blackbaud is seeking a highly skilled Senior Interaction Designer with a unique blend of communication, analytical, and technical skills to join our team in creating world class software solutions that help non-profits world-wide fulfill their missions more effectively.
Position Summary
The Senior Interaction Designer will be responsible for creating end user experiences that improve usability, productivity and reduce training for Blackbaud?s Enterprise customers. The Senior Interaction Designer will support agile software development teams in adding new features to our relatively new Constituent Relationship Management solution for nonprofit organizations. As a senior level designer, you will bring leadership in, training, mentoring, and creating processes and best practices to ensure other design team members apply these techniques to other features. This is an opportunity to be innovative, creative, and help drive a superior interaction design experience for end users.
Organization
The Senior Interaction Designer reports to the Product Design Manager for Enterprise Solutions. The Senior Interaction Designer is a member of a design team of about 8 designers. You will support one or more agile development teams consisting of 4-8 members including these roles; business analyst or product manager proxy, software engineer, quality assurance analyst, and technical documentation writers. The Senior Interaction Designer works with the agile development team on a daily basis. The designer will interact with end users throughout the agile development process to 1) evaluate design alternatives before coding begins; 2) evaluate the usability and user experience after features are developed.
Performance Objectives
Interaction Design
? Work with developers, product managers, quality assurance, and other interaction designers to create visually appealing, highly usable, and intuitive web interfaces in an Agile environment (Scrum).
? Communicate your ideas using prototypes, wireframes, interactive mock ups, or other work products that help others understand your intended design.
? Champion user needs and continually strive to improve the usability of our products while understanding business and technical constraints. Understand the balance of user experience, business case, and time-to-release, and make tradeoffs where appropriate.
? Synthesize findings from design validation to suggest improvements to the software, and/or suggest ways to capitalize on design patterns that delight our customers.
? Build lasting relationships with multiple product teams and contribute to an open, creative, dynamic, and productive atmosphere.
? Ability to generate rapid design prototypes to elicit end user feedback prior to coding the design.
? Conduct usability and user experience assessments with end users remotely.
? Identify key user experience metrics that can be collected over time and used to improve the product from the end user?s perspective.
? Conduct software demonstrations of new features to internal and external stakeholders. Solicit feedback and incorporate feedback into product design.
? Demonstrated ability to create rapid prototypes.
? Prior design experience with internet applications.
Mentoring and Leadership
? Ability to mentor other designers with less interaction design experience and help them incorporate best practice into their design process.
? Assist the team in identifying ways to increase collaboration between designers that results in improving interaction design skills.
? Assist the team in applying Blackbaud?s interaction design patterns consistently.
? Build lasting relationships with clients and team members that contribute to an open, creative, dynamic, and productive atmosphere.
Required Experience:
? Preference given to design experience with one of these types of applications
? Customer Relationship Management (CRM)
? Enterprise customers that have over 20 subsidiaries
? Revenue transaction system in which income payments are tracked and create general ledger transactions
? Demonstrated team leadership through mentoring others and implementing best practices in interaction design.
? Consistently incorporates user experience evaluations into the design process through usability testing, heuristic evaluations, or other appropriate techniques.
? A Bachelor?s degree in Cognitive Physiology, Human Computer Interaction or other relevant areas from an accredited college or university is required.
? Minimum of three years as an interaction designer for software products.![]()
Source: Boxes and Arrows