The Senior Field Application Engineer implements complex software solutions, achieves high client satisfaction, and identifies opportunities to add value to the client. This individual works closely with the Engineering team and others, and is the primary technical interface between the client and PC-Doctors sales/support, product development and product management.
Responsibilities include:
Present technical information to customers, partners and prospects
Conduct pre-sales evaluations, including installation and customization or software upgrades
Obtain requirements, coordinate and deliver client builds, ensuring that all aspects of the client-developed product are functionally correct
Collaborate on managing customer expectations, deliverables and satisfaction
Provide post-sales support in coordination with the account manager
Provide on-site training to customers about the use of PCD diagnostic solutions
Obtain and communicate application requirements for each product cycle
Research, reproduce, respond, communicate and work to resolve issues
Interface with others to ensure compliance with requirements and coordination of builds
Provide detailed technical analysis to assist engineering
Document issues and status, client communications and other relevant information
Interface effectively and coordinate sales functions with account managers
Identify and document future needs and help recommend new features or capabilities (adding value, improving usability, and enhancing products)
Maintain understanding of competitors, technologies, solutions, product strengths/issues
Other projects and responsibilities as assigned
Requirements include:
Degree in computer science/information systems technology or related studies, plus --
Professional experience in software development and senior-level technical support/management in a high tech industry (in any combination as follows):
- BS/BA degree plus at least five years of experience as indicated above, or
- AS/AA degree plus at least seven years of experience as indicated above, or
- Minimum of eight years of experience as indicated above
Exceptional expertise in software development and client relations
Comprehensive understanding of software development lifecycle and software requirements
Hands-on software development skills
Current, in-depth PC software/hardware knowledge and ability to quickly learn PC-Doctor products
Ability to identify opportunities to increase revenue and customer satisfaction
Outstanding interpersonal and communications skills, to work effectively and collaboratively with others in a dynamic environment
Ability to work independently, demonstrate initiative, and provide high level of client support
Approximate travel requirement: up to 30% or more, based on business need
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Responsibilities include:
Present technical information to customers, partners and prospects
Conduct pre-sales evaluations, including installation and customization or software upgrades
Obtain requirements, coordinate and deliver client builds, ensuring that all aspects of the client-developed product are functionally correct
Collaborate on managing customer expectations, deliverables and satisfaction
Provide post-sales support in coordination with the account manager
Provide on-site training to customers about the use of PCD diagnostic solutions
Obtain and communicate application requirements for each product cycle
Research, reproduce, respond, communicate and work to resolve issues
Interface with others to ensure compliance with requirements and coordination of builds
Provide detailed technical analysis to assist engineering
Document issues and status, client communications and other relevant information
Interface effectively and coordinate sales functions with account managers
Identify and document future needs and help recommend new features or capabilities (adding value, improving usability, and enhancing products)
Maintain understanding of competitors, technologies, solutions, product strengths/issues
Other projects and responsibilities as assigned
Requirements include:
Degree in computer science/information systems technology or related studies, plus --
Professional experience in software development and senior-level technical support/management in a high tech industry (in any combination as follows):
- BS/BA degree plus at least five years of experience as indicated above, or
- AS/AA degree plus at least seven years of experience as indicated above, or
- Minimum of eight years of experience as indicated above
Exceptional expertise in software development and client relations
Comprehensive understanding of software development lifecycle and software requirements
Hands-on software development skills
Current, in-depth PC software/hardware knowledge and ability to quickly learn PC-Doctor products
Ability to identify opportunities to increase revenue and customer satisfaction
Outstanding interpersonal and communications skills, to work effectively and collaboratively with others in a dynamic environment
Ability to work independently, demonstrate initiative, and provide high level of client support
Approximate travel requirement: up to 30% or more, based on business need
Source: Joel On Software
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