Location: Chicago, IL preferred, but anywhere works.
URL: http://37signals.com
We?re looking for another support person to join our team. You should be passionate about customer service/support and passionate about 37signals. We?d prefer if you live in Chicago, but we?re open to someone anywhere.
We get about 250 emails a day from customers across our entire range of products. You'll be sending around 100 emails a day (we may offer phone support down the road as well). They can range from really quick answers (under a minute with a standard response or link to our Help & Support section) to more involved ones taking 5-10+ minutes (say, including screenshots).
Support works directly with programmers to resolve issues and designers to improve our products.
Here's what we're looking for:
- You're patient and willing to teach versus instruct. You care that people learn about and get the most out of our products, whether they're customers or not.
- You have an appetite for fixing, recommending, troubleshooting and workarounds.
- You're great at dealing with new computer users and power-users alike.
- You can distill the most complex issue (feedback, frustration, request or technical) into a simple and friendly email. Strong writing skills are essential.
- You're comfortable communicating mostly through text - Campfire, email and IM.
It's a plus if you've worked in customer service and support and are already familiar with our products/company ethos.
To apply: If this is you, email kiran at 37signals dot com with ?Customer service and support position? in the subject line. If we think you may be the right person, we'll be in touch.
Source: 37 Signals Jobs