Location: New York, NY
URL: www.americanexpress.com
Responsibilities
The Director of American Express Digital Standards of Excellence will report into the newly created Band 50, Vice President of Digital Strategy and Innovation, and will be part of the American Express Interactive (AXPi) division. The Division acts as the Center of Excellence for interactive and digital technology and customer experience for American Express.
The Director of American Express Digital Standards of Excellence will deliver and drive the next generation of digital standards for American Express across the organization to elevate site performance, engagement, and satisfaction for prospects and customers. The Director will leverage existing and develop new forums to raise digital performance across the enterprise in ensuring utilization of world class standards. These standards will encompass a variety of digital elements including site user interface, natural search, customer identification, page design, and technology platform standards. Additionally, the Director will lead the AXPi iStudio internal Digital Agency that develops and modifies site and mobile designs for digital projects across American Express.
Required Qualifications
? Digital background strongly desired.
? Understanding of how digital display can influence key Online levers such as conversion, engagement, and customer satisfaction desired.
? Ability to influence and also stand firm in the face of organizational resistance.
? Strong organizational skills
? Ability to build relationships and drive results.
? Ability to engage and develop sizable team;
? Strong written and verbal communication skills.
To apply: All candidates must apply in order to be considered at www.americanexpress.com/jobs, reference number 126464BR.
Source: 37 Signals Jobs